2. Connect Remotely

Our Experts have several options for troubleshooting speed up. The Expert can initiate screen sharing session or combine online troubleshooting with instructions over the phone.

If needed for problem resolution, screen sharing is always offered by our Experts to manage your computer via the Internet.

We use TekOffice™ to remotely solve and conduct diagnostics on your computer. It is an advanced technology designed for the most effective resolution of computer problems and remote training. This tool enables the Experts to connect to your computer via the Internet, see your screen the way you do, and demonstrate to you a solution on your computer in real time. It looks like just having an Expert sitting right next to you showing you how to fix a problem.

In case of a computer support question interruption you can log back into your account and continue a chat session any time.

In case of a phone call interruption our Expert immediately calls back.

You can download TekOffice™ at any time from your personal account in ‘Downloads’ menu. If you have any questions on TekOffice™ installation you can always rely on our Experts. This program will both reduce the troubleshooting time and let your persistent computer headache disappear.