Initial problem:

Internet Explorer (IE) doesn't start when opening it with the shortcut or launching with the command line. The only thing that is happening is the short blink of Internet Explorer window right after doubleclicking the shortcut.

System specifications:

Operating system: Windows XP Home edition SP3;

IE version: 7.

Customer use AOL browser and never used IE before.

Troubleshooting steps:

1. Performed Selective Startup (without loading startup items);

2. Reset IE to defaults;

3. Deleted temporary Internet files;

4. Scanned system for spyware and malware;

5. Installed latest version of IE with the latest updates.

Solution:

Solution to the problem was installing the latest updates for IE.

Here is the resolution steps:

1. Download latest IE version:

http://www.microsoft.com/windows/Internet-explorer/default.aspx

2. Run the downloaded file to install IE.

3. Follow the wizard to install IE. Make sure that Install latest updates checkbox is checked.