"My experience with LiveRepair.com is excellent. I am impressed with the service and professionalism of your experts. I have recommended your services to third parties for that reason. Keep up the good work!" Stefan M. Hamm
Supported Products and Provided Services
For Corporate Users Ask Dr. Tech provides a broad scope of services and expert knowledge in many areas including remote server support and administration.
Here are some of the service features that we provide for the items below:
- Advice and instructions on the installation and configuration of new hardware/software
- Recommendations on the most current drivers for the customer's hardware
- Fixing problems related to system and applications error messages
- Remote diagnostics of malfunctions with computer hardware components
- Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems family components and software applications.
- Performance optimization, recommendations on upgrades/updates, system failure, functional disorder of the basic components both hardware and software.
- Troubleshoot Local Area and Dial-Up Networking configuration and connectivity.
The helpdesk and troubleshooting services include:
- Antivirus protection, tune-up and green PC solutions
- Performance optimization
- General computer advice, recommendations on upgrades/updates and application training ("how-to")
- New hardware/software installation and configuration
- Driver update, selection, and recommendations
- Troubleshooting system and application errors (excluding error messages related to computer programming languages, script programming and debugging)
- Remote diagnostics of computer hardware and software components 1
- Performance optimization
Windows server support and administration
- DHCP Server
- User accounts and groups
- VPN
- DNS management
- File permissions
- Active directory management
- Security patch management
- Backup job monitoring
- Terminal server
- IIS server
Operating Systems
- Microsoft® Windows® 95 OSR 2 2
- Microsoft® Windows® 98 Second Edition 2
- Microsoft® Windows® Millennium Edition 2
- Microsoft® Windows® 2000 Professional 2
- Microsoft® Windows® XP Home Edition 2
- Microsoft® Windows® XP Professional Edition 2
- Microsoft® Windows® Vista (all editions) 2
- Apple® Mac OS X® Leopard 5
- Apple® Mac OS X® Tiger 5
Hardware
- System Units
- Monitors
- Printers
- Sound Cards
- Video Cards
- Accelerators
- Modems
- Storage Media
- CD/DVD Drives
- Digital Cameras
- Scanners
- PC Cards
- USB Devices
Software Applications
- Microsoft® Internet Explorer (versions 4.0 and higher)
- Safari browser5
- Mozilla Firefox browser (versions 2.0 and higer®)
- Netscape Navigator (version 4.08) 3
- Netscape Communicator (versions 4.08 and higher)
- AOL browser (versions 4.0 and higher) 4
- Opera browser (versions 5.0 and higher) 5
- Microsoft® Outlook Express (versions 4.0 and higher)
- Microsoft® Outlook® (versions 97 and higher)
- Microsoft® Word (versions 97 and higher)
- Microsoft® Excel (versions 97 and higher)
- Microsoft® PowerPoint® (versions 97 and higher)
- Microsoft® Access (versions 97 and higher)
- Microsoft® FrontPage® (versions 98 and higher)
- Microsoft® Publisher (versions 2000 and higher)
- Microsoft® Visio® (versions 2000 and higher)