Worldwide Tech Support 24x7 Online PC Repair Service Powered by TekSource from LiveRepair
The 24x7 online tech support is fully integrated with the company Web site and the WorldPay online payment processing system.
Worldwide Tech Support launches a nation-wide online computer support service for home and business computer users. Striving to cut onsite repair costs and cover the emerging market of low-price computer support, Worldwide Tech Support was looking for a long-term, reliable partner who would provide affordable technical assistance. LiveRepair.com was chosen for its high-quality and reliable, yet cost-effective and flexible, technical support solutions.
The 24x7 helpdesk from Worldwide Tech Support is aimed at home and SOHO (small office / home office) computer users who need ongoing computer assistance yet reluctant to call an onsite technician on every occasion. With Worldwide Tech Support, for a flat annual fee customers get their own "virtual computer administrator" for their PCs. Professional technicians are standing by 24x7 to help customers with any number of computer-related questions they might have during the subscription period.
Most people look for computer support service when they already experience a problem and need it fixed quickly. Therefore, it is extremely important to make the service available to the customers immediately when they need it. At Worldwide Tech Support it takes less than two minutes after the first visit to the company Web site until a person can get access to the actual support service. The WorldPay online credit card processing system is seamlessly integrated with the Worldwide Tech support Web site and the TekOffice helpdesk suit - the heart of the TekSource service. LiveRepair.com makes its online tech support easily accessible for customers. Its helpdesk can be integrated with any online payment system to enable instant service and true 24x7 helpdesk for service providers and their customers. An intuitive Web interface and a quick 3-step subscription process at Worldwide Tech Support make the service available to customers right when they need it.
Powered by TekOffice, Worldwide Tech Support uses advanced technology solutions aimed to provide in-depth diagnostics and quick problem resolution. The main support channel is online assistance complemented by TekLink, a TekOffice software component featuring remote diagnostics and screen sharing capabilities. TekCheck, a remote diagnostics module, collects information about computer configuration and installed software and immediately sends the data to the support team for analysis. TekRemote, a screen-sharing module, enables technicians to connect to remote computer via the Internet and provide troubleshooting in real time. "Screen sharing is just as effective as having a support representative sitting right next to the client, showing how to fix a problem," comments Barry Walker, owner of Worldwide Tech Support. "However, the costs of such service are considerably lower both for the customer and for the provider."
With the current promotional campaign, access to the online PC repair service is absolutely free for the first five days. In addition to the free trial, Worldwide Tech Support offers additional free benefits to its members. Each annual subscriber receives a free copy of the Eliminate Spam software and a free $100 gas card.
Worldwide Tech Support is a Memphis, TN, based IT services provider specializing in support services for office and home PC users, Web site design, search engine optimization and other services.
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